About

The warmest of welcomes awaits at the Ulbster Arms Hotel and Lodges. Built in 1878 from Caithness stone, the Ulbster Arms Hotel was once the home of the Sinclairs, an important family in Caithness history. It has been a comfortable retreat for fishing, corporate and holiday guests for over 100 years.

With our traditional values and people-focused approach, the whole team at the Ulbster Arms Hotel and Lodges is dedicated to providing a welcoming and consistent environment for our guests. We work hard to give each of our guests a memorable experience, by offering high standards of cuisine and service all delivered by our professional, warm and friendly team.

Our Values

People

The Ulbster Arms Hotel and Lodges embraces a culture that makes people our priority. It is important to us that our owners, guests, colleagues, suppliers, and community feel trusted and respected. We strive for a loyal and enthusiastic culture where our guests’ comfort and experience are paramount.

Exceptional Service

We understand that value is created with every encounter, and this is reflected in our professional, warm and friendly service.

Tradition

We embrace and reflect the heritage and traditions of our north of Scotland location and long-standing connection with leisure fishing.

Integrity

We are committed to honest and transparent interactions between our owners, guests, colleagues, suppliers and the community in which we operate.

Continuous Improvement

We are innovative and seek to continually improve our business and the quality of our products and services.